Let it be written here (and it is) that a wonderful thing happened to me when I went to JUMBO today. I would even dare say - excellent customer service was accorded me. Hope springs eternal!
Well it went this way - I left the house...okay we skip that part!
I was at JUMBO 52km or so outside of Buenos Aires, and was there to get some cleaning supplies; I got most of what I needed except one - CIF Oxy Gel ( a special formulation of a solution for cleaning tile floors). There were just none where "they are supposed to be". So I happened to see this young gentleman (had a clip board and had a jacket that said - JUMBO) walking down the end of my particular aisle. I approached him then said hello (hola in spanish...jajaja). I also greeted him good afternoon( buenas tardes) and then proceeded to tell him what I was looking (buscando) for and where I was looking for it. He went to the same spot where "it is supposed to be" but NADA. So without batting an eyelash, he goes to get me a CIF Oxy Gel from one of the promo bags - I mean WOW!! I have never seen anyone at JUMBO - well anywhere in this country's supermarkets go out of their way to give me what I really wanted. He was very nice and nonchalant about it, which made it more real and sincere. I mean it was short of having some sheath of light coming from the sky to tell me this was an aberration or that I have been punked or something (candid camera, maybe?). I thanked him maybe thrice - I should not be shocked when I get the kind of service I deserve. I think the young man only reacted the way he did because I was cordial and nice to him and he reciprocated with exemplary service. That young man had self worth and he knew what he can do and extended great customer service, I mean it was really a WOW moment for me.
There was was standing in line to pay and I thought to myself something I almost forgot, there is still good in very little things and I felt good about the encounter. I saw how what he did made my day even brighter.
Whoever is the owner of JUMBO should be very proud that amongst them is a person that has not only the promise but the clear potential to take their company to new levels - a change worth taking - for one happy customer is a returning customer. Conquer the supermarket one happy customer at a time.
No matter what they say about JUMBO now I am a convert and I am returning. I am a patron now.
Next I see the young man I will ask him his name - he was not wearing a name tag today and I did not want to appear "cougarish" by asking him his name.
It was a nice day. It was warm all over.
Smiles.
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